Frequently Asked Questions
- When are you open over Christmas & New Year?
- How much will my order be including shipping?
- How quickly can I get my order?
- Can you send samples?
- Why are different materials used for economy and outdoor flags?
- Can I place an order over the phone?
- I am in the EC can you supply my order without charging VAT?
- Can I open a credit account?
- Do I need planning permission to fly a flag?
- Why do you sell flags I find offensive?
- When are you open over Christmas & New Year?
-
Our offices and distribution centre will close on Wednesday 22nd December @ 3.00pm and open again on Tuesday 3rd January @ 9.30am. All orders placed on line between these dates will be processed as soon as we re-open. If your order is urgent you should follow up the order with an e-mail stating name, order number and date of you function - we will contact you to confirm delivery options. We hope all our customers have a very happy Christmas and New Year.
- How much will my order be including shipping?
-
Postage costs start are calculated according to destination. If you wish to check the total cost of a potential order you can add the products you require to the basket and then click the My Basket link at the top of the page to get a quote based on your country / postcode. This will give the various delivery options for your location BEFORE you have to enter full addresses, payment details etc.
- How quickly can I get my order?
-
Many orders placed before mid-day are dispatched same day. We also have regular deliveries arriving most Tuesdays and Thusdays so most orders are deliverable within 5 working days. Please bear in mind Bank Holiday weekends and holiday periods can cause delays, as can extreme weather. Please check our twitter page for current updates or service issues that may affect your order.
Custom flags are normally dispatched 10 working after confirmation of artwork, and receipt of full payment.
MOD quality flags and flagpoles are made to order - dispatch times can be 10-14 days.
Is there any faster way of getting an order processed?
In many cases it is possible to assist with urgent orders but you will need to follow the following instructions:- Place the order online - use the bulk order lister for complex orders. Telephone orders have to be re-typed and will only happen when staff are available. This time could be better spent picking and packing your order.
- UK orders need to choose courier delivery, customers outside of the UK will need to select Airmail.
- E Mail us with the deadline date and time enclosing your contact mobile number, and a set of standing instructions on how we should proceed should any of your chosen products not be available. i.e substitute choices, cancel the whole order, only cancel part order, or should we inform before proceeding any further.
- We will confirm receipt of your deadline and let you know immediately if the deadline is not possible and or if any additional costs may be incurred in completing the order within your time frame - i.e Express deliveries, Saturday deliveries or handling charges etc.
- Once you have paid the additional costs (if any), we will then dispatch, and confirm via e-mail / SMS the tracking number, delivery due date and time.
- Can you send product samples?
-
We can supply material samples if needed, but we do not send whole product samples. Our products are, in our opinion, the best value and quality available in the UK today. If you disagree you are of course welcome to return items as per our returns policy.
- Why are different materials used for economy and outdoor flags?
-
Flags are used in a variety of different settings. Some flags are used for prolonged periods outdoors while others are used for indoor display. We supply flags made out of various materials including: 75 denier polyester, Rayon (cellulose fibre), 200 denier nylon, 115gsm knitted polyester and 155gsm woven polyester.
75 denier polyester - this material is economical yet attractive. Flags made form this material are excellent for indoor use or for temporary use where economy is important. Unless otherwise specified this material is not UV resilient and will fade quite quickly if left in sunlight. Most of our economy flags, hand wavers, bunting and table flags are made from this material.
Rayon - Often called Art silk, this material has an attractive sheen and is used for our deluxe range of table flags. Being soft and supple it lends itself nicely to light stitching and furls naturally around the flag pin.
200 denier nylon - is the most durable and serviceable option for outdoor use. Nylon retains color well, flies nicely in a light breeze, dries well, and is easily cleaned. Bringing a balance between cost and quality of product we would recommend this material for garden flags, collectors, and frequent flying.
115gsm knitted polyester - is a substantial material ideally suited to digital printing. The material is made to MOD specifications and is at the higher end of the price scale. Due to the weight of the fabric larger flags made from this fabric require a little more wind to get them to fly. We would recommend this material for custom flags and complex designs.
155gsm woven polyester is a premium material that holds up well in most outdoor conditions. The material is made to MOD specifications and is at the higher end of the price scale. Our finest luxury sewn flags are made from this material and we would recommend this material for formal occasions.
- Can I place an order over the phone?
-
Ideally we prefer online orders as they are quicker, and easier to process, but yes you can place the order over the phone if you need to. (01452~790~796) Monday - Friday between the hours of 9:30am - 3:00pm. Please note while the vast majority of prices are the same, online offers and discounts do not apply to phone orders.
-
VAT free supplies can be made to verified EC VAT registered businesses outside of the UK only. To place place an order you will need to create an account showing your VAT registration number and then contact us BEFORE placing an order. We will verify your VAT number and address and then update your account inline with EC VAT rules. Once done you will be able to place VAT free orders for delivery within the EU.
- I am in the EC can you supply my order without charging VAT?
We are happy to provide 30 days credit account for UK DCSF registered schools on production of a valid purchase order. All other transations are strictly pre-paid.
Schedule 1 Class H of the Town and Country Planning (Control of Advertisements) (England) Regulations 2007 states that you can fly: national flags, the flags of the Commonwealth, the European Union, the United Nations, English counties and under some circumstances the flags of the saints can be flown without the express consent of local authorities as long as they satisfy the standard conditions for the display of advertisements.
For saints' flags, the conditions are that they can only be flown in the county with which the saint is associated.
If any of the flags listed above are to be flown no further planning permission is needed for the flag pole, however it may be required if other flags are to be flown.
Please note separate laws apply in Northern Ireland and Scotland. Please contact your local government for advise.
All custom flags, fun flags and historical flags would require planning permission if flown outside. In all cases it is advisable to contact your local council for clarity and to avoid potential issues before raising a flag or pole.
Hardly a flag in our range can go unchallenged by one or more persons claiming offense. Our own Queen’s flag; The Union Flag is itself used as a symbol of a far-right political party. Combine this with colonial history and you could see why a number of people would find this offensive.
There is no doubt that there are those that abhor the flags of England, Wales, Scotland and the various flags throughout Ireland and Northern Ireland.
No matter what the design flags are strong and potent symbols used by many to justify passion for and, or against a particular belief whether right or wrong in your eyes.
It is our firm belief that everybody has the simple freedom to choose. A flag is merely a piece of cloth. It doesn't hold political or religious views. This is why we believe the flags themselves are not offensive, even if the beliefs and actions of those who rally to them maybe.
We operate strictly within the current UK laws and do not sell prohibited materials.
It is our view that education is the only way to avoid atrocities of the past. Visual aids are critical to providing educational reference or theatrical impact. Right or wrong, a display containing the 1940’s flags of the UK, USA (48 Star), USSR and a Japanese Naval ensign creates a massive impact in a history class.
You have no items in your shopping basket.
You have no items to compare.
