Delivery and Fullfilment
When can I expect delivery?
We have some 20,000+ different product combinations. We do try and keep a wide selection 'on the shelf' but some are made to order while others are bought as needed. We aim to despatch 'in stock' items same or next working day while all other items ordered by mid-day Wednesday we aim to despatch on Thursday each week. We will send a shipping email at the point your order is despatched. Please ensure our emails are not SPAM filtered. As different products despatch at different times you will find an estimated UK delivery time frame for each product under the 'Delivery Information' tab. This is also repeated in your shopping basket. Where products have different time frames we will normally combine orders and so the longer of the estimates should be assumed.
Time frames quoted on delivery estimates, are just that; estimates, not guarantees. Our estimates assume time for picking, (ordering and or making if required), checking, packing, dispatch, and delivery to a Mainland UK address. Please add 2 working days for delivery to Highlands, Islands and Northern Ireland; add 5 working days for delivery to mainland EU addresses and; add 7-10 working days for delivery to USA, Canada, Australia and New Zealand.
Custom products, sewn flags, high quality printed flags and most flagpoles are all made to order and estimated delivery times allow for these to be made, shipped and delivered.
A table of various despatch and delivery times is listed below.
Do you guarantee delivery?
Yes! Under EU law we are responsible for your goods until delivered to an EU address. We choose to extend this to deliveries to all countries we supply.
However, we do need to allow the various carriers time to deliver even if outside of our estimated delivery times. Orders outside of the EU can also be subject to local tax and customs inspections. Even deliveries within the UK and EU can be subject to disputes, local events and or circumstances we have no control over.
If you have a time sensitive event and haven't received your delivery yet please contact us at least 24 hours UK (72 hours EU) before the event.
We will consider claims for missing deliveries:
- UK - 10 working days after despatch.
- EU - 20 working days after despatch.
- ROW - 30 days after despatch.
Please check Royal Mail International Service Updates here.
Royal Mail Best Rate - £1.95 inc VAT OR Free Delivery for orders over £20.00
This is our recommended service for orders to all UK, IOM, Channel Islands and BFPO addresses. Deliveries are made using Royal Mail 1st Class service for small parcels and large letters under 1Kg or 2nd Class Royal Mail for small and medium parcels over 1Kg. When items are back ordered we hold the order if we can achieve full delivery within estimate provided at time of order or will dispatch in multiple packages as products become available without any additional charges. VAT is charged for all destinations except Jersey and Guernsey. Larger orders or orders placed during peak times and to selected postcodes may be sent using services where a signature is required. This will be detailed on your shipping confirmation.
While most deliveries are made within 1 - 3 working days from despatch, we do not guarantee delivery service times for this service.
UK Courier Delivery - £9.99 inc VAT
Ideal for time sensitive or higher value orders our priority service uses our choice of couriers. Orders are normally disptched same or next working but in all cases orders placed by mid-day Wednesday delivered mainland UK on Friday by end of day. Next day services can only be arranged by prior arrangement. This service is trackable online and is insured to the full value of the goods ordered. We will use our choice of courier. Smaller packets and services to remote locations, NI, IOM, and CI will normally be made by Royal Mail Special Delivery and can take an extra 2 working days for delivery. Prices include VAT for all destinations except Jersey and Guernsey. Orders will require a signature on delivery please ensure someone is available to recieve the goods otherwise a re delivery fee may apply. A tracking number will be detailed on your shipping confirmation.
Highlands & Islands
We are sorry but we are unable to supply flagpoles or heavy ceremonial bases to NI, CI, IOM or Highlands and Islands without surcharges. Please contact us for quote based on your postcode. While all other products are available to all Highlands and Islands addresses at our normal rates it is prudent to allow an extra day or two for delivery.
EU Services - from £2.95 inc VAT
Delivery is made to all EU countries, Norway, Iceland and Switzerland using Royal Mail International Service. Prices are based on weight of the order. A calculator is available in your shopping basket. Delivery is normally made in 5-7 working days but can take upto 15 days depending on destination and local services. VAT is charged at UK rate. EU VAT registered customers should contact us with their VAT number for a VAT free quotation before placing an order online.
USA, Canada, Australia & New Zealand Services - from £3.95 inc VAT
Delivery is made to USA, Canada, Australia and New Zealand using Royal Mail International Service. Prices are based on weight of the order. Delivery is normally made in 7-10 working days but can take upto 30 days depending on destination and local services. A delivery calculator is available in your shopping basket. When a valid export destination is selected the VAT will be removed from your order prior to checkout and payment.
Please note we do not supply flagpoles or heavy ceremonial bases overseas.
Dispatch Schedules / Stock Holding.
Cocktail Flags: Normally held in stock with same day or next working day dispatch available.
Patches, Lapel Pins and Crossed Lapel Pins: Normally held in stock with same day or next working day dispatch available. Complex orders can and do take longer to pick, check and dispatch. Custom products lead time approx 5 weeks.
Decals and ID Ovals. Normally held in stock with same day or next working day dispatch available.
Sticker sheets: Printed to order with same day or next working day dispatch available. Larger complex orders can and do take longer to print, check and dispatch.
Economy Table Flags & Table Flag Bases. Smaller quantities normally held in stock with same day or next working day dispatch available. Larger and complex orders can and do take longer to pick, check and dispatch. If you have a larger time sensitive event please e-mail us a list of requirements and your function date and we will work to your deadline.
Deluxe Desk Flags. Smaller quantities normally held in stock with same day or next working day dispatch available. Out of stock items can take upto 4 weeks to supply.
Economy Flags (all sizes), Hand Wavers, Large Table Flags & Buntings. Larger orders normally dispatched same or next day. Smaller orders are collated and dispatched at the end of each week.
Sewn Flags, Printed Flags and Flagpoles. These are all made to order and estimated delivery times allow for these to be made, shipped and delivered.