Delivery and Fullfilment
When can I expect delivery?
We have some 20,000+ different product combinations. We do try and keep a wide selection 'on the shelf' but some are made to order while others are bought as needed. We aim to despatch 'in stock' items same or next working day while all other items ordered by mid-day Wednesday we aim to despatch on Thursday each week. We will send a shipping email at the point your order is despatched. Please ensure our emails are not SPAM filtered. As different products despatch at different times you will find an estimated UK delivery time frame for each product under the 'Delivery Information' tab. This is also repeated in your shopping basket. Where products have different time frames we will normally combine orders and so the longer of the estimates should be assumed.
Time frames quoted on delivery estimates, are just that; estimates, not guarantees. Our estimates assume time for picking, (ordering and / or making if required), checking, packing, dispatch, and delivery to a Mainland UK address. Please add 2 working days for delivery to Highlands, Islands and Northern Ireland; add 5 working days for delivery to mainland EU addresses and; add 7-10 working days for delivery to USA, Canada, Australia and New Zealand.
Custom products, sewn flags, high quality printed flags and most flagpoles are all made to order and estimated delivery times allow for these to be made, shipped and delivered.
A table of various despatch and delivery times is listed below.
Do you guarantee delivery?
Yes! Under EU law we are responsible for your goods until delivered to an EU address. We choose to extend this to deliveries to all countries we supply.
However, we do need to allow the various carriers time to deliver even if outside of our estimated delivery times. Orders outside of the EU can also be subject to local tax and customs inspections. Even deliveries within the UK and EU can be subject to disputes, local events and or circumstances we have no control over.
If you have a time sensitive event in the UK and haven't received your delivery yet please contact us at least 24 hours before the event.
We will consider claims for missing deliveries as below:
- UK - 10 working days after despatch.
- EU - 20 working days after despatch.
- ROW - 30 days after despatch.
If you are expecting a delivery outside of the UK and it appears to be late please check Royal Mail International Service Updates here.
UK Royal Mail Best Rate - From £FREE to £3.95 inc VAT
Stickers, Lapel Pins, Decals, and Patches all qualify for free delivery as do orders over £20 with the exception of flagpoles. Orders for Cocktail Stick Flags and / or Table Flags without bases under £40 will be charged at £1.50 per order and will be shipped via 1st Class Royal Mail Large Letter Service. All other orders under £20 will be charged at £3.95 per delivery and be shipped via 1st Class Royal Mail Small Parcel or 2nd Class Medium Parcel Service. Delivery on flagpoles are priced individually.
This is our recommended service for orders to all UK, IOM, Channel Islands and BFPO addresses.
When items are back ordered we hold the order if we can achieve full delivery within estimate provided at time of order or failing this will dispatch in multiple packages as products become available without any additional delivery charges charges. VAT is charged for all destinations except Jersey and Guernsey. Larger orders or orders placed during peak times and to selected postcodes may be sent using services where a signature is required. This will be detailed on your shipping confirmation.
Customers in Jersey and Guernsey should select this as the shipping destination country (NOT United Kingdom) as this is the trigger for VAT free exports outside of the UK / EU.
While most deliveries are made within 1 - 3 working days from despatch, we cannot and do not guarantee delivery service times for this service.
UK Courier Delivery - £9.99 inc VAT
Ideal for time sensitive or higher value orders our priority service uses our choice of couriers. Orders are normally disptched same or next working but in all cases orders placed by mid-day Wednesday delivered mainland UK on Friday by end of day. Next day services can only be arranged by prior arrangement. This service is trackable online and is insured to the full value of the goods ordered. We will use our choice of courier. Services to remote locations, NI, IOM, and CI will normally be made by Royal Mail Special Delivery and can take an extra 2 working days for delivery. Prices include VAT for all destinations except Jersey and Guernsey. Orders will require a signature on delivery please ensure someone is available to recieve the goods otherwise a re delivery fee may apply.
Highlands & Islands
We are sorry but we are unable to supply flagpoles or heavy ceremonial bases to NI, CI, IOM or Highlands and Islands without surcharges. Please contact us for quote based on your postcode. While all other products are available to all Highlands and Islands addresses at our normal rates it is prudent to allow an extra day or two for delivery.
EU Services - from £2.95 inc VAT
Delivery is made to all EU countries, Norway, Iceland and Switzerland using Royal Mail International Standard Service. Prices are based on weight of the order. A calculator is available in your shopping basket. Delivery is normally made in 5-7 working days but can take upto 15 days depending on destination and local services. Online orders are assumed that a non VAT registered private end user is purchasing the item and as such VAT is charged at UK rate. EU VAT registered customers should contact us with their VAT number for a VAT free quotation before placing an order online.
Selected products are available for Free delivery to The Republic of Ireland. Check your basket for details.
USA, Canada, Australia & New Zealand Services - from £3.95 inc VAT
Delivery is made to USA, Canada, Australia and New Zealand using Royal Mail International Standard Service. Prices are based on weight of the order. Delivery is normally made in 7-10 working days but can take upto 30 days depending on destination and local services. A delivery calculator is available in your shopping basket. When a valid export destination is selected the VAT will be removed from your order prior to checkout and payment. Please note VAT is charged on shipping destination and NOT billing address.
Please note we do not supply flagpoles or heavy ceremonial bases overseas.
Dispatch Schedules / Stock Holding.
Cocktail Flags: Normally held in stock with same day or next working day dispatch available.
Patches, Lapel Pins and Crossed Lapel Pins: Normally held in stock with same day or next working day dispatch available. Complex orders can and do take longer to pick, check and dispatch. Custom products lead time approx 5 weeks.
Decals and ID Ovals. Normally held in stock with same day or next working day dispatch available.
Sticker sheets: Printed to order with same day or next working day dispatch available. Larger complex orders can and do take longer to print, check and dispatch.
Economy Table Flags & Table Flag Bases. Smaller quantities normally held in stock with same day or next working day dispatch available. Larger and complex orders can and do take longer to pick, check and dispatch. If you have a larger time sensitive event please e-mail us a list of requirements and your function date and we will work to your deadline.
Deluxe Desk Flags. Smaller quantities normally held in stock with same day or next working day dispatch available. Out of stock items can take upto 4 weeks to supply.
Economy Flags (all sizes), Hand Wavers, Large Table Flags & Buntings. Larger orders normally dispatched same or next day. Smaller orders are collated and dispatched at the end of each week.
Sewn Flags, Printed Flags and Flagpoles. These are all made to order and estimated delivery times allow for these to be made, shipped and delivered.